CooperVision launched its ‘Patient Express’ contact lens delivery service last month (March) to independent optometrists around Australia.
“Patient Express helps optometrists offer their patients the benefit of having their contact lenses delivered to the most convenient location for the patient, such as home or work,” said Mr. Wayne Reuben, Country Manager Australia and New Zealand.
Increasingly, patients are drawn to the convenience of the internet for their contact lenses rather than returning to their optometrist. CooperVision understands that losing patients in this way is a big concern for many optometrists today. Now independent optometrists can offer their patients the same convenience through Patient Express.
“We are delighted to offer independent optometrists’ access to Patient Express. We believe it provides them with the opportunity to protect and grow their business whilst delighting their patients and reducing their workload. Helping our customers retain patients is one of our top priorities in today’s competitive retail environment.”
Some CooperVision customers may be eligible for the premium level service ‘Patient Express Plus’, which “goes even further to help build patient loyalty and improve contact lens compliance,” said Mr. Reuben.
For information contact your CooperVision Territory Manager on (AUS) 1800 655 480.