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Sunday / May 26.
HomeminewsNexus Hospitals Expands Reach

Nexus Hospitals Expands Reach

With 17 short-stay and day facilities across six Australian states and territories, Nexus Hospitals has reached a “sweet spot” in its strategy for growth that the group says is offering advantages to surgeons and patients alike.

The reception at Vermont Private Hospital.

Kylie Harris, Business Development and Group Communications Director for Nexus, says the growth strategy includes expanding existing Nexus-owned hospitals, developing greenfields sites, and acquiring and renovating other established facilities.

The private hospital group, which is jointly owned by QIC and surgeons, most recently completed renovations at Vermont Private Hospital in Melbourne.

“Since opening in October 2016, Vermont Private Hospital has been expanded from three operating theatres to five – two of which are dedicated to ophthalmic procedures, providing capacity for up 60 patients per day,” Ms Harris said.

“The floor plan of the operating theatres and rooms has been designed to maximise efficiency for patient flow and we’ve installed the most advanced surgical equipment. In our latest theatre, this includes ultraviolet air and surface treatment to ensure airborne and surface bio-contaminants are destroyed, which assists in managing the risk of hospital acquired infections.”

Ms Harris says despite its “phenomenal growth”, Nexus Hospitals has managed to maintain a highly personalised approach, which is attracting specialists and patients alike.

“Within a boutique environment like ours, we have a strong relationship with each of the doctors who operate here.

“We work very hard to understand their individual practices – their staff, booking procedures, and preferences for surgical devices, and we ensure these are accommodated.

“Our Directors of Nursing (DONs) have offices on the floor, right alongside the operating theatres, which encourages regular and proactive communication with surgeons and staff, and facilitates a process of constant improvement. It’s a very synergistic approach.”

THE SWEET SPOT

Ms Harris said Nexus Hospitals is “sitting in the sweet spot” – where it is big enough to support investment in the latest ophthalmic equipment and the onsite expertise surgeons need, while being small enough to offer highly personalised service.

“The footprint of our hospitals makes them easy for patients to navigate; elderly patients and people with a disability can get in and out of the facilities with ease, we have free on-site parking, and there’s a sense of intimacy, which makes people feel comfortable and improves our patient experience. For surgeons, our size adds to operating efficiencies – they know where everything is, they know the staff, and our staff can work closely with them to plan complex procedures and ensure contingencies are in place prior to surgery in case plans must change.

“There’s a huge amount of work that goes on in the background to do this, and to maximise efficiencies for every surgery,” she said. “We have all the benefits of being part of a large national group, with delegated autonomy at the hospital level to ensure our hospital managers can make decisions and act quickly to meet the needs of our doctors.”

Ms Harris said it’s not uncommon to find surgeons catching up with the DONs. “They feel comfortable talking through any cases coming up, or their concerns, and are confident they will receive the support they need to provide their patients with the best outcomes.”

Vermont Private Hospital DON, Fiona Langley, says it’s this level of personalised service that is attracting more doctors to the facility. “It’s all about word of mouth – doctors who are operating with us talk to the younger doctors coming through about what we offer here, and we find they want to join us.”

She says it’s the same with the patients.

“We have instilled a culture of personal, friendly service that is focussed on ensuring our patients feel at ease and informed. The hospital architecture also contributes to this sense of ease – each of our hospitals is individually designed to reflect and take advantage of the local geography.

“Our main aim is to ensure patients feel comfortable on arrival and during their stay at Vermont. Hospitals and the prospect of surgery can be incredibly intimidating, so we’ve gone out of our way to make our facilities feel more like a hotel than a clinical space – from the reception through to the patient rooms. As much as possible, our patient rooms have pleasant outlooks – at Vermont Private Hospital, for example, all our patient rooms look out over the beautiful bushland, which makes for a calming environment.”