m
Recent Posts
Connect with:
Friday / May 24.
HomeminewsGold for Specsavers’ Customer Service

Gold for Specsavers’ Customer Service

Specsavers has won gold for best customer service provider in optometry at the recent Reader’s Digest Quality Service Awards (QSA) Australia.

The silver winner in the same category was OPSM. Announcing the Australian awards, Reader’s Digest acknowledged that for many businesses, COVID-19 and the subsequent lockdowns impacted heavily on daily operations.

Quality Service Award winners for 2023 rallied, building success by placing their customers’ needs at the centre of all business responses

“Yet the customer service teams of businesses listed as Quality Service Award winners for 2023 rallied, building success by placing their customers’ needs at the centre of all business responses,” Editor-in-Chief Louise Waterson said.

Running since 2015, the survey identified the most satisfied customers across 38 different categories, from optometrists to pet insurance and internet service providers to cruise operators.

A total of 2,500 Australians were asked to rate their experience of service provided by businesses and organisations.
The full list of the Australian Quality Service Award winners is available here. Winners of the New Zealand awards will be announced separately.