American Express has addressed “one of the most common pain points” for health care practices and patients by partnering with HICAPS, Australia’s leading healthcare claiming solution. The partnership means healthcare providers across Australia can now accept American Express and American Express Card Members can earn Membership Rewards points when visiting a HICAPS provider.
The new arrangement coincides with the roll-out of HICAPS’ new Trinity Payment Terminals, which enable fast claim processing among 100% of private health insurers in Australia. For more than 90,000 healthcare providers that use HICAPS, this reduces the need to manually input claims, transactions, and quoting, cutting down on administration.
Digitisation and automation is a priority for many businesses wanting to simplify the payments process, both for customers and themselves
Robert Tedesco, Vice President and General Manager of Global Merchant Services at American Express said: “Digitisation and automation is a priority for many businesses wanting to simplify the payments process, both for customers and themselves. Today’s announcement bolsters our commitment to supporting healthcare providers by removing friction at the checkout, while allowing our card members to earn reward points for essential health services needed every year.
“71% of American Express card members say they are more likely to return to a business that accepts American Express.* With that, we hope healthcare providers will see increased customer loyalty and repeat business with American Express automatically enabled in their payment process.”
Simon Terry, Executive for HICAPS said: “One of the most common pain points for both practices and patients when it comes to paying a health bill is speed and flexibility. HICAPS has been dedicated to delivering ease, speed, and reliability and since 2014 we’ve achieved this in partnership with American Express.”
Healthcare providers can find more information on HICAPS here.
* American Express commissioned internet panel survey conducted in April 2022 – May 2022 based on purchases made in the six months prior to the survey.