More than one thousand employees attended the three-day Luxottica Retail Conference in February – an event which the company says is aimed at providing the best possible service for its customers.
“It may seem risky to take all store managers out of a retail business for a three-day conference; but for a company that puts people first, it was an investment in its retail leaders, to provide the best service to customers in 2010 and beyond,” a Luxottica spokesman said.
The Luxottica Retail Conference encouraged people from OPSM, Laubman & Pank, Budget Eyewear, Sunglass Hut, Bright Eyes and Luxottica Retail to “make a difference”.
For the leaders from across Australia and New Zealand – including store managers, optometrists, field management and support office leaders – the focus was firmly on people, giving teams the knowledge to provide outstanding service.
“At the forefront was ‘customers’ and developing the people who interact with them everyday… Luxottica’s ongoing development of its optometrists was also a priority, with breakaway sessions for this group.
“Reinforcing the people message and the Conference theme, ‘Make a Difference’, were the five Luxottica Characteristics that formed the basis for the Excellence Awards presented at the Gala Dinner. These are based on desirable behaviours that lend themselves to unique and successful performance,” said the spokesman.