All Hoya manufacturing, ordering and communication systems are back up and running, including Hoyalog, EDI and email systems, following an incident affecting the functional IT systems of the company’s global headquarters and several of its business divisions.
According to a letter sent to customers, Hoya is “now in the process of clearing the backorders within the system and expediting shipping”.
The messages of support from many customers over the last week have been overwhelming and quite humbling
The incident, discovered on 30 March 2024, affected systems for some production plants and the ordering system for several products.
At the time in a statement Hoya said, “We have been working diligently to address the incident and remediate our systems, and have engaged external specialist consultants to facilitate the restoration and integrity of our systems as quickly as possible. We have also made necessary reports and are consulting with relevant authorities. We expect these efforts to help minimise the adverse impact of the incident on our customers and our business.”
Hoya has engaged “external forensic investigators who reported that this incident was most likely caused by unauthorised access to our servers by a third party”.
“The Company is making every effort to respond to customer demand and minimise the impact on our customers to the greatest extent possible. We are also investigating whether any confidential or personal information held by the Company has been compromised or accessed by third parties, but the full analysis is expected to take a considerable number of days.
At the time of the announcement, Hoya said the incident’s full impact on business performance was unknown, however it was taking “measures to restore the systems necessary for production and sales activities and to resume the supply system of products to customers as soon as possible”.
On Tuesday 9 April, Hoya Australia sent customers a letter expressing appreciation for their “patience as we resolved our IT incident” and providing instruction for the placement of orders.
Managing Director Craig Chick also assured customers that any cancelled or recalled orders would be credited.
“Please know that as an organisation we are committed to sharing accurate and timely information with you. I will continue to provide further updates in the coming days.
“Thank you again for your patience and understanding during this period, and for your continued partnership with Hoya.
“The messages of support from many customers over the last week have been overwhelming and quite humbling”.
Reference
IT System Incident in Our Group, press release issued by Hoya Corporation on 4 April 2024. Available at hoya.com/en/news.
