
Accepting the Readers Digest Australian awards – Michaela Cassidy (left), Head of Customer Operations, and Maree Patikas (right), Audiology Partner, Roseland, Bankstown, and Chullora.
Specsavers is celebrating high rankings for delivering exceptional customer service in new reports from KPMG and Reader’s Digest.
Specsavers was ranked second to cosmetics company Mecca in KPMG’s Customer Experience Excellence 2024 Australia Report.
KPMG’s Carmen Bekker said the list recognises retailers who are focussed on “delivering value to customers in many ways, including lower prices, superior service, great experiences, exclusive access, and more”.
Specsavers also won gold in both the Optometry and Hearing Services categories in Australia and New Zealand at the Reader’s Digest 2025 Quality Service Awards.
Receiving such great feedback in surveys such as this is a great reminder that we’re delivering the type of customer service we aspire to…
Over the past 11 years, the Readers Digest awards have “invited everyday people to share their thoughts on which companies deserve to be acknowledged for their customer service excellence”, said Reader’s Digest editor-in-chief Louise Waterson.
Specsavers Retail Director Dominic Savill said the company was “thrilled to have been recognised in not one, but two prestigious rankings by our customers”.
“Receiving such great feedback in surveys such as this is a great reminder that we’re delivering the type of customer service we aspire to. It’s something that each of our team members should feel exceptionally proud of.”